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Dallas Stars Issue Letter To Season Ticket Holders

As the lockout rolls farther into day one, the next step for many teams is reaching out to their respective season ticket holder bases to address what will be done in the event the lockout leads to games paid for being cancelled. The Stars sent the following letter to their customers this morning:

As you may be aware, the National Hockey League and the National Hockey League Players’ Association were unable to reach consensus on a new Collective Bargaining Agreement as of September 15, 2012. Since a new Agreement was not established and a work stoppage is in effect, I wanted to inform you that the Dallas Stars training camp has been postponed and there is the possibility of preseason and regular season games being rescheduled or canceled.

We appreciate your commitment to the Stars, and obviously, you will not be charged for any games which are not played. In the event we do not start the season as scheduled, the following will be our contingency plan for your ticket package:

You will receive account credit for all home games which are not played, based on the original 2012-2013 NHL schedule. In addition, we will credit your account 5% of your ticket value for any un-played games in your plan. This account credit may be applied to purchase tickets or suites to any Stars home games during the season or playoffs. Or, you may choose to apply this credit towards your 2013-2014 season tickets.

At this time, you do not have to do anything. We will continue to communicate on a regular basis on the status of the work stoppage. You will receive your account summary and season tickets immediately after the 2012-2013 schedule is confirmed by the NHL. If for some reason our policy is not ideal for you, we will provide a refund for any home games not rescheduled. Please contact your Customer Service Manager at 214-387-5535.

While we are hopeful that there will be a positive and quick resolution to collective bargaining between the NHL and the NHLPA, we ask for your patience as the owners and players work together to establish a new agreement that is mutually beneficial to the future of hockey and the Dallas Stars.


James R. Lites

President & CEO

How does that compare to other teams in the league? Aaron Portzline is reporting the Columbus Blue Jackets are offering 4% interest. Other reports have the Carolina Hurricanes offering 3% and the Washington Capitals fans getting 1%. The Stars offer seems to be the highest interest rate seen yet. The Stars wouldn't be in the position to make this offer had Tom Gaglardi not purchased the team back in November. It's a silver lining to an otherwise bleak current outlook on the season.